One Step Counselling and Therapies C.I.C.
Privacy Notice
Last Updated: July 29, 2025
Welcome to the One Step Counselling and Therapy's privacy notice.
This privacy notice provides information on how One Step Counselling and therapy collects and processes your personal data when you visit our website, social media pages or contact via email or telephone, in order to sign up or enquire about services.
It is important that you read this privacy notice together with our website privacy policy and client/ contractor contracts which contains more detailed information about our data processing, the applicable will also be sent to you for your records.
Important information and who we are
One Step Counselling and Therapies C.I.C are the controller and responsible for your personal data.
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The data we collect about you
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We may collect, use, store and transfer different kinds of personal data about you as follows:
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Identity Data – for verification and safety purposes.
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Contact Data – to manage your service.
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Financial Data – to categorise which service level discount you are entitled to.
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Transaction Data – for our accounting records
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Profile Data – to create a service user, employee, student placement or contractor profile.
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Usage Data – to understand how our sites and communications are being used.
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Marketing and Communications Data – to ensure were serving you as best we can.
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Counselling notes, feedback forms - to keep track of progress and to store vital information about your therapy and other service use.
2. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following, and the prior stated reasons:
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To register you as a new customer.
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To process and deliver your services.
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To manage your relationship with us.
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To enable you to participate in a prize draw, competition or complete a survey.
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To improve our website, products/services, marketing or customer relationships.
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To recommend products or services which may be of interest to you.
3. How we share your personal data
We may share your personal data with a counselling supervisor, with legal entities, and any other formal requests in events explained in the counselling contract, or for referral to other services with your permission.
4. International transfers
We may transfer, store and process your personal data outside the UK. If this is likely, we will discuss this with you,
5. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk), of which we are registered.
6. Further details
If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please access our website privacy policy.
Contact details
Our full details are:
Telephone – 07861210632
Email – onestepcounselling2019@gmail.com
Web – www.onestepcounselling.org
Full name of legal entity: One Step Counselling and Therapies C.I.C
Name or title of Data Protection Officer: Emma-Jane Lovell
Postal address: 7c The Parade, Neath. SA11 1RB.
This revision was made on 29/07/2025, and the next revision will be due in 12 months’ time.